Frequently Asked Questions
How do I place an order?
To place an order, simply browse our services on the homepage, click on "Order Now" for the service you need, fill in your project details, provide payment information, and submit the order. You'll receive a confirmation and can track your order status in "My Orders".
What payment methods do you accept?
We accept payments through bKash, Nagad, Rocket, Bank Transfer, and other methods. Please provide the transaction ID or reference number when placing your order.
How long does it take to complete an order?
Delivery time varies depending on the service. Each service listing shows the estimated delivery time. Typically, orders are completed within the specified timeframe, but complex projects may take longer.
Can I cancel my order?
You can request order cancellation through the contact page or by reaching out directly. Cancellation policies may vary depending on the order status and progress made.
How do I track my order status?
You can track your order status by logging into your account and visiting the "My Orders" page. Orders are updated in real-time as work progresses.
Can I request revisions?
Yes, revisions are typically included in most services. Please discuss your revision requirements in the project details or contact us directly for clarification.
How do I leave a review?
After your order is completed, you'll be able to leave a review and rating. Simply go to "My Orders" and click on "Write Review" for completed orders.
What if I'm not satisfied with the work?
We strive for customer satisfaction. If you're not happy with the delivered work, please contact us immediately. We'll work with you to resolve any issues and ensure you're satisfied.
Do you offer refunds?
Refund policies depend on the specific circumstances and order status. Please contact us to discuss your situation, and we'll work with you to find a fair solution.
How can I contact support?
You can contact us through the Contact page on our website, or email us at info@market.theeztech.xyz. We typically respond within 24 hours.